Resort Kissimmee Florida Policies


Pets

Pets are not allowed.

Parking

Free public parking is possible on site (reservation is needed).

Internet

WiFi is available in public areas and is free of charge.

Children and extra bed policy

Children of any age are allowed. Children up to and including 17 years old stay for free when using an existing bed. No cots are available. No extra beds are available.


Important Information
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Please inform Polynesian Isles Resort By Diamond Resorts - Newly Renovated in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A damage deposit of USD 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. The credit card used for booking and a photo ID must be presented at check-in. If a guest is unable to provide the credit card an alternative credit card must be presented along with a photo ID matching the cardholder name. Please note that no daily maid service is provided. Please note this property can only accept registered service animals. Please note that the name on the reservation must match the name of the guest who is checking in.